Branding insights
#we love web developers

Don't give your customer what they want

Web designers and developers are amazing at what they do. They can build a user experience that is exactly what the client asks for. Some clients have such a strong understanding on what they want to say that they can drive the website development process. However, we’ve had an influx of clients that have changed web companies, not because they didn’t get what they wanted, but because they did! Which begs the question - why are you giving your customer what they want?

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#we love web developers

Turning the web design process upside-down

By questioning the assumption that we design website homepages first and actually writing them last we can reduce the number of do-overs and produce a far more powerful business selling tool.

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#we love web developers

Why your website proposal sucks, and what you can do about it

While web designers are big on UI and UX and all the other user-focussed acronyms, it seems that this process gets left behind at the most important stage of the client/designer relationship - the proposal.

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Business success

Five reasons that it's not your fault the client left

You've got the phone call. Or email. Your client would like to move their website to another provider. Or worse, they've had a whole new website developed and want to shut your creation down. Your client, whom you've spent many hours working alongside to create a site that they asked for, exactly to specification, plus gave a lot more, has not just left you, they've built an entirely new site with someone else, without you knowing! Without asking you to help first!

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Positioning

Are you selling efficiency or effectiveness?

Why charging by the hour is a fallacy that service businesses need to escape from if they are ever going to grow.

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Positioning

The magic beans

How looking at your business model can completely change an industry and lead to success. We're talking about Nespresso.

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Design

How to build a DIY website

Whether it's for budget purposes or that you want full control of your website, here are some tips to help you through the process.

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Business success

Help your customer to be a success

When we take our clients through our interviews and workshop process, we often ask the question “Who are your clients’ customers?”. It’s something we should all know the answer to and can be the difference between creating a ‘me-centric’ board-pleasing, shot in the dark campaign, and a successful 'client-focused’ investment in your business advertising.

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Business success

Why content should never be an afterthought

The design process of your website is the exciting part of creating a new website as you are lead through a process of discovery, brief writing and design. Once you’re past that initial phase, however, you’re often flummoxed when the project is deemed ‘done’ as far as the web developer is concerned, and it is thrown to you to ‘provide content’.

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Branding

Flag the 'Ta-dah' approach

New Zealanders had a taste of one type of design process. Regardless of how you feel about the outcome, the thing that is glaring me in the face is how we were led to getting through this process.

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Branding

Product branding is more than a fancy label

You’ve got a great product. Now you just need the right label to make it sell. Or do you? Product branding is as much about your business plan as it is about what’s in the box, or on the label. Here’s a brief overview of what really needs to go into your product (other than the stuff in the bottle!)

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